Privacy Policy

When you use Cek Daya (working out power and cost), your answers are processed on your own device and not stored by us, unless you go on to apply for a service. One other exception: if you choose the “Describe it to AI” feature, your text or voice recording is sent to Google for analysis (see section 5).

When you apply for a service, we collect:

• The applicant’s name and Indonesian ID number (NIK);
• WhatsApp number;
• Installation address: province, regency/city, district, village, full address and postcode;
• Service details: type of service, power, number of units and estimated cost;
• The time you gave consent to the use of your data.

During processing, we keep the order status history, team notes, payment status, and the documents produced, such as NIDI and SLO certificates that contain your data.

If you sign in to an account, we keep your email address and, with a Google account, the name and profile photo Google sends.

If you contact us on WhatsApp, our team may note your name, number and needs as a prospective customer in order to follow up.

• Filing NIDI and SLO applications in your name, including through the official government application (SiUjangGatrik);
• Filing a new connection or power upgrade with PLN, if you choose the full service;
• Contacting you for confirmation, a site visit if needed, payment and progress updates;
• Showing your order status and providing certificates for download;
• Recognising appliances and estimating power from your description, if you use “Describe it to AI”;
• Processing payments and refunds;
• Meeting legal, administrative and tax obligations.

We do not use your data for advertising, and we do not sell your data to anyone.

We process your data on the basis of:

• Consent you give when applying for a service;
• Performance of a contract, namely the service you requested;
• Legal obligations, such as applicant data requirements of the authorities and tax rules.

Data is shared only as far as needed to provide the service:

• Pajama Listrik’s partner companies handling your application, to arrange NIDI, SLO and the PLN application in your name;
• The Ministry of Energy and Mineral Resources (ESDM) and accredited Technical Inspection Bodies, to issue NIDI and SLO;
• PT PLN (Persero), for a new connection or power upgrade;
• Technology providers working for us: data and account storage (Supabase), website hosting, Google sign-in, and WhatsApp for communication;
• Google (Gemini) and Tavily (web search), only if you use “Describe it to AI”, as explained in section 5;
• Payment providers, if you pay online;
• Authorities, where required by law.

The partner companies and technology providers above may use the data only for your application and service, not for their own purposes.

This feature is optional. If you use it, the text or voice recording you send is passed to the Google Gemini AI service to recognise the appliances you mention and estimate their power. Our calculator then works with that estimate.

• Only the content of your text or recording is sent. Your name, NIK, WhatsApp number and address are not sent, and you should not mention them in this feature;
• We use the paid Google Gemini API. Under its terms, Google does not use your content or the answers to improve its products; Google may only keep them temporarily to detect abuse and meet legal obligations. Your voice can be heard in a recording;
• To look up appliance specifications, Gemini may use Google Search with keywords based on your description;
• For appliances whose power is uncertain, we look up specifications online through the Tavily search service. Only an appliance keyword is sent to Tavily (for example “commercial blender running watts”), never your text or recording;
• We do not store that text or recording in our systems;
• The data is processed in Google data centres outside Indonesia.

If you do not want this data sent to Google, do not use this feature. The regular Cek Daya wizard keeps processing your answers on your own device.

Our database is hosted in a Supabase data centre in Sydney, Australia, which means your data is transferred outside Indonesia. We chose a provider whose security standards are equal to or higher than those required by the Personal Data Protection Law, and the data stays under our control.

• Order data, including the NIK, can only be opened by authorised Pajama staff;
• Orders and certificates appear only in their owner’s account, with download links valid for one hour. Linking an older application to an account requires the WhatsApp number and the last 4 digits of the applicant’s NIK;
• All connections to this site are encrypted (HTTPS).

If a personal data breach affects your data, we will notify you and the relevant authority within the time limits set by the Personal Data Protection Law.

• Order data and documents: while the service is running, then 5 years after the order is finished or cancelled, for administrative and legal evidence;
• Data of prospective customers who did not place an order: at most 12 months;
• Account data: while the account is active, or until you ask for deletion.

After that, data is deleted or anonymised, unless the law requires longer storage.

You have the right to:

• Be informed about the processing of your data;
• Access and request a copy of your data;
• Update or correct inaccurate data;
• Request deletion, as long as the data is no longer needed for the service or legal obligations;
• Withdraw consent. This does not affect processing that has already happened, but an application in progress may not be able to continue;
• Request restriction or suspension of processing.

Send your request via WhatsApp +62 851-4394-9369 or email info@pajamalistrik.my.id, mentioning your WhatsApp number or order code. For security, we will verify your identity before acting on the request, and respond within the time limits set by law.

This site only uses the cookies needed to keep you signed in. We do not use advertising or third-party tracking cookies. If we add analytics later, this page will be updated first.

This policy may be updated as the service or regulations change. The “Last updated” date above shows the version in force. We will inform customers with orders in progress of important changes.

Questions and requests about your personal data can be sent to:

Pajama Listrik
Email: info@pajamalistrik.my.id · WhatsApp +62 851-4394-9369

Your application data is also processed by the partner company that handles it. You can ask for the name of the partner company for your application via the contact above.

You can also follow your orders on My orders. The cancellation and refund terms are in the Cancellation & Refund Policy.