Pajama Listrik

Pajama Listrik

Cancellation & Refund Policy

Last updated: 1 October 2026

Our principle is simple: the parts of the cost we have not processed yet, we refund. Parts already processed or already paid to the authorities cannot be taken back. This policy applies to all service payments through Pajama Listrik, the platform that connects you with our partner companies, by transfer or online payment.

This English translation is provided for convenience. If it differs from the Indonesian version, the Indonesian version prevails.

01Cost components

Every order consists of components listed separately when you apply:

  • NIDI and SLO, the processing service by Pajama;
  • The PLN connection fee, for the full service only. We pay this to PLN on your behalf.

Refunds are calculated per component and per unit. A site visit by our technician, if needed, is free of charge.

Online payment fees, such as virtual account, QRIS or e-wallet fees, are paid by Pajama. You pay exactly the listed amount, with no extra fee.

02Cancellation by the customer

  • Before confirmation or before processing starts: the full payment is refunded.
  • After confirmation, before the NIDI application is filed: the full payment is refunded.
  • After the NIDI application is filed: the NIDI fee cannot be refunded. The SLO fee and the PLN connection fee not yet processed are refunded.
  • After the SLO inspection or application is filed: the SLO fee cannot be refunded.
  • A PLN connection fee already paid to PLN follows PLN’s rules. We help request its refund from PLN, but the decision and timing are PLN’s.
  • Online payment fees already deducted by the payment provider cannot be recovered. For a cancellation at your request, they are therefore deducted from the refund.

Your order stage is always visible on My orders, so which parts have been processed is clear to both sides.

03Cancellation by Pajama

If we cannot continue an order for reasons on our side, for example a location outside our service area or team capacity, every unfinished part is refunded in full, with no deduction for payment fees.

04Difference from the estimate

Prices on the site are estimates. We confirm the final price after your application is received, by chat or a site visit if needed.

  • If the final cost is lower than what you paid, we refund the difference;
  • If the final cost is higher, we tell you first and only continue once you agree. If you do not agree, the order can be cancelled under section 2.

05Installations that do not yet meet requirements

If the electrical installation on site does not pass the SLO inspection, that is not a reason for a refund. We explain what needs fixing. After the repair the inspection can be repeated. Any re-inspection fee is communicated before it is scheduled.

06What cannot be refunded

  • Completed services, i.e. a NIDI or SLO that has been issued;
  • Delays caused by the queues or schedules of the authorities, such as PLN and the Ministry of Energy (ESDM);
  • Online payment fees, for cancellations at your request only (see section 2).

07How to request

  1. Contact us via WhatsApp +62 851-4394-9369 or email info@pajamalistrik.my.id.
  2. Mention the order code, the applicant’s name and the reason for cancelling.
  3. We confirm the order stage and the amount that can be refunded.
  4. The money is refunded within 7 working days after approval, to the original payment method or to an account in the applicant’s name.

08Personal data

The data you provide when requesting a cancellation is processed in line with our Privacy Policy.